These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
You are welcome to browse, compare and link to these pages. Please do not scrape the catalogue at volume, copy our descriptions wholesale, or attempt to interfere with the checkout. We may update pages, prices and availability at any time.
An order is an offer to buy. Occasionally stock runs out between order and picking, in which case we contact you and refund the affected item rather than substituting it without asking.
All prices are in US dollars and include no hidden handling fee. Payment is taken through our payment provider; authorisation happens at checkout and the charge is completed when the parcel leaves. Where a listing carried the wrong price we will always ask before proceeding.
Materials and contents are listed on every product page and checked against the stock we hold. Small variation in finish and dye lot is normal in small-batch production. If an item is not as described, the returns policy applies and return postage is on us.
We are responsible for delivering what you ordered and for replacing or refunding it if we do not. We are not responsible for delays caused by carriers, customs or events outside our control, though we will chase them on your behalf.
These terms may be updated as the shop changes. The version that applies to your order is the one published when you placed it.
The parcel is our responsibility until it reaches you. Once the carrier has recorded delivery — to you, to a neighbour you nominated, or to the safe place you specified — the risk moves to you, which is why we ask for an address where someone can receive it.
Ownership of the items transfers when we have received payment in full, including any delivery charge. If a payment is later reversed, ownership returns to us and we may ask for the goods back.
An account is optional — you can order as a guest. If you create one, keep the password to yourself, because activity under your credentials is treated as yours until you tell us they have been compromised.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. Where we see it, we stop it.
You are free to link to us and to quote briefly with attribution. Anything larger — a whole description, a set of photographs, a copied page — requires our agreement in writing first.
Orders can be cancelled up to the moment they leave the warehouse. Once a parcel is on its way, the thirty-day return window takes over.
Tell us what happened and we will tell you what we are going to do about it. Most issues are settled with one reply; where they are not, the same thread is escalated to a supervisor rather than starting again from the beginning.
We contact you at the email address on the order, so keep it current. For anything you need in writing, use the contact address in the footer and allow a business day for our answer.
Questions about this page? Write to [email protected] and we will answer within one business day.