The fastest way to reach a person is email — we read everything ourselves.
Silkesia is owned and operated by CASHWORLD CO.,LIMITED.
| Brand | Silkesia |
| Legal entity name | CASHWORLD CO.,LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://silkesia.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Include your order number if your question is about an order, and a photograph if something arrived damaged — it saves a round trip.
We aim to answer within one business day and treat two as the outside limit. Weekend and holiday messages are answered on the next business day.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Correspondence about orders should go by email so it reaches the people who can actually act on it.
We do not currently offer wholesale accounts. Journalists and reviewers are welcome to write with a deadline and a request; we can usually supply specifications and images quickly.
Include your order number, the item concerned, and what you would like us to do. Add which item the message is about if there is more than one on the order, and tell us what outcome you are hoping for — most enquiries are settled in the first reply when the ask is explicit.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. A photograph of the packaging helps if the parcel was crushed, and the carrier's label helps if the box was opened in transit.
We aim to answer the same business day and treat the next as the deadline. Weekend and public-holiday messages are answered on the next business day, and nothing is left sitting unanswered over a long weekend without an acknowledgement.
Reply to your original message rather than starting a new one — the whole thread stays together and the person who has been handling it can pick it straight up. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
Our registered address is in the footer and is fine for formal correspondence, but please do not post returns there: returned parcels go to a different location and a letter will not reach the warehouse. For anything about an order, email gets a faster answer.
Journalists and reviewers are welcome to write with an outlet, a deadline and what you need. We can usually supply specifications and product images quickly.
Questions about this page? Write to [email protected] and we will answer within one business day.