This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
When you place an order we collect the details needed to fulfil it: your name, delivery address, email address and, where the courier requires it, a telephone number. If you create an account or join the newsletter we also hold the email address you gave us.
We use your information to complete the order you placed, to answer messages you send us, and to keep records we are required to keep. Marketing email is only sent to people who asked for it, and every message carries a one-click unsubscribe that takes effect immediately. We do not sell or rent personal information, and we do not pass it to advertisers.
The site sets a small number of cookies: one to remember your cart, one to remember whether you have already answered the cookie banner, and basic analytics to count visits. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
We share the minimum necessary with the companies that make an order happen — payment processing, delivery and transactional email. Each receives only what its task requires.
We keep order records only as long as we must for tax and accounting, and delete the rest. You can ask us to send you a copy of what we hold, to correct it, or to delete anything that is not part of a required record. Write to the address in the footer and we will answer within a few business days.
You can ask for a copy of your personal data at any time and we will provide it in a readable form. If something is wrong — a misspelled street, an address you have moved from — tell us and we will correct it. There is no charge for a first request, and you do not need an account to make one — the order number from a confirmation email is enough for us to find you.
You can ask us to delete your details, and we will do so except for the order records we are obliged to keep for tax purposes. You can also object to marketing at any time, which stops the emails immediately and leaves your order history untouched. Unsubscribing from the newsletter never affects an order already placed.
Nothing automated decides what you are offered or what you pay. The only check of that kind is basic payment screening, and any block it raises is reviewed by a person who can reverse it — ask us and we will explain the reason in plain terms.
Because we ship internationally, your delivery details may be processed outside your own country by the carrier handling the parcel. That transfer is limited to the address and contact details the carrier needs to complete the delivery, and nothing else travels with it.
This shop is intended for adults. If you think a minor has given us their details, write to us and we will delete them without argument.
When this policy changes, the new version replaces this page and the date at the top moves with it. We do not apply a new policy to an order that was placed under the old one.
Questions about privacy go to the address in the footer and are answered by a person, not a ticket queue. If you are not satisfied with our answer, say so in the same thread and it will be looked at again.
Questions about this page? Write to [email protected] and we will answer within one business day.