The four things that tend to worry people about an unfamiliar shop, answered in order.
Card details are entered on our payment provider's own secure interface, so your number never passes through this site and we cannot store it. We see the last four digits and the result, and nothing more.
We collect only what an order needs and never sell information on. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Tell us and we will fix it: refund, replacement or carrier enquiry, depending on what went wrong. Damaged or incorrect items are returned at our cost, and refunds are processed within three business days of the parcel reaching us.
Order updates come by email, and we only send marketing to people who asked for it. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Read what each listing says about materials and what comes in the box. Where a size matters, the listing states it; if something you need is not there, ask before you order and we will check the piece we hold.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. We put that on the page because it is the part customers ask about afterwards.
tell us within thirty days of delivery and we refund to the original payment method. No argument, no restocking fee.
Photograph it and send the order number, and the return postage is ours. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
The details needed to deliver your order and nothing more: name, address, email, and a telephone number where the courier requires one. Card numbers are handled by the payment provider, marketing email only goes to people who asked for it, and nothing is sold on.
Use the footer address for anything to do with your details. Requests for a copy, a correction or a deletion are answered within a week, and you never have to explain the situation twice to a different person.
Questions about this page? Write to [email protected] and we will answer within one business day.