Short answers to the questions that come up most. If yours is not here, email us and we will add it.
Guest checkout is fine, and no account is created unless you ask for one. You will receive a confirmation straight away and a dispatch email with tracking when the parcel leaves us — if either is missing, check your spam folder and then tell us.
Orders leave within one to two business days and typically arrive within a week. Duties, where your country charges them, are collected by the carrier on delivery. Import duties, where your country charges them, are collected by the carrier on delivery.
You have thirty days from delivery to start a return. If we sent the wrong or a damaged item, the return label is on us and you choose between a refund and a replacement.
Every listing names what it is made of and what comes in the box. Where a size matters, the listing states it; if a figure you need is not there, write to us and we will check the piece we hold.
Yes, if it has not been picked. Once it has gone, the thirty-day return is the route — and because we refund on receipt, ordering the right thing now does not leave you out of pocket twice.
No. Guest checkout is the default, an account is optional, and having one changes neither the price nor the delivery estimate. It simply keeps your addresses and order history in one place.
Visa, Mastercard, American Express and PayPal. The list narrows automatically for countries where a particular scheme cannot be processed, which is why a method you used before may not appear every time.
Your card details go to the payment provider, not to us — the form is theirs and the connection is encrypted. That is also why we cannot look up a card number for you, however good the reason.
Expect dispatch within one to two business days, then roughly a week in transit, longer for outlying areas. Remote destinations can take up to twelve, and we would rather give you that range than a date we cannot keep.
Yes — the tracking number is emailed as the label is printed, so the first scan may take a few hours to appear. Give the carrier a few hours to register the first scan; if it stalls for five days, that is our cue to chase it, so let us know.
Write to our support address with the order number. You will get a reference number back, and a prepaid label if the fault is ours. Parcels that arrive without a reference take noticeably longer to process.
We refund within three business days of the parcel reaching the warehouse. Banks then take their own three to five days to display it, which is the part we have no control over.
Stock sits here, checked against its listing before anything is packed. Where a colour reads differently under different light we say so, and where a size runs small the listing says that too.
Then it is our error, not your change of mind: we cover the return postage and you choose between a replacement and a full refund including any shipping you paid. Send a photograph and the order number, and we will arrange the return at our cost and refund or replace as you prefer.
Small runs mean a sold-out piece often does not return, which is why a listing disappears instead of showing as unavailable. Occasional restocks do happen, and the honest answer is that we will not keep a listing up on the chance of one. If a particular item is coming back we would rather say nothing than promise a restock we cannot control.
Questions about this page? Write to [email protected] and we will answer within one business day.